Informativa sui rimborsi

 

RETURNS

All items purchased at the Alessandro Vasini Online Store can be returned within 30 days from delivery.
Please note that at present we can only accept returns and faulty goods that have been purchased from the Alessandro Vasini Online Store. If you would like to return goods that have been purchased from somewhere else, please go directly to the shop where you purchased the goods. 


IMPORTANT RETURN INFORMATION

All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately. Items must be returned new, unused, and with all labels and garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and will be sent back to the customer. Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged. Returns must be sent back using the return label provided by our customer support team, we won't take any responsibilities for products sent back with alternative methods not approved by us. We can only accept one return or exchange within the same purchase. An item that has been already exchanged for size, cannot be returned again. For multiple returns at the same time we would need to consider all the eventual costs of shipping and duties. We reserve the right to reject future orders if we see our return policy have been abused with heavy or multiple returns.

 

RETURNS FOR SHOES

All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.

 

RETURN PROCESS

For a simple return, please contact our Customer Support (sales@alessandrovasini.com) to get a return label and instructions. Once your return has been received, it will be checked and processed by our warehouse and you will be notified by e-mail. The refund will be processed to the credit/debit card or account originally used for payment. Refunds may take up to 10 working days to appear on your credit card statement, depending on your bank.
Please note that if you have received a gift and would like to return it for a refund, the person who originally purchased the gift will receive the refund. We apologize for any inconvenience this may cause. Currently, it is not possible to return the items to a Alessandro Vasini Retail Store.

For orders shipped outside Europe or the USA, Alessandro Vasini cannot refund the original shipping costs, duties, taxes and fees. If you are returning a purchase, you may be eligible for a refund of all or a portion of the duties and taxes. Please contact your local customs office for information. If duties and shipping was included in your order we still have to consider those costs at the time of the refund.

 Merchandise returned to our warehouse will be processed within approximately 7-10 business days from receipt. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment. Visa, Mastercard, American Express, Discover, PayPal, etc.. 

Orders purchased using Affirm are subject to the loan agreement. 

EXCHANGE SERVICE

For all orders you may exchange an item(s) within 30 days of receiving it. Please contact customer support (sales@alessandrovasini.com) so that we can provide a return label and you can send the original item(s) back to us in the same condition as you received it. Once the item(s) is received and processed we will send you the new item(s). If your new item(s) is not in stock we will advise the new delivery time. Please note that items purchased from a retail store cannot be exchanged at the Alessandro Vasini Online Store, and vice versa. We can only process exchange for the same article(s), if you wish to change with a different item you would need to make a new order and return the current for a refund.