Shipping policy

 

SHIPPING INFORMATION

 

SHIPPING WORLDWIDE

We offer free International Priority shipping worldwide.

Most orders are usually delivered within 5-10 business days but during busy periods some delays might occur.

Please note that our boots and shoes are very in high demand and certain sizes or colors are continuously backordered as they sell out, this might result in a longer than usual processing time before shipping. We always try our best to stay within the usual delivery time but some delay can occur.

Italian Holidays might affect the delivery time and cause delays beyond our control.

We ship both from ITALY and from the USA.
Please note that at the moment we are unable to ship to FPO/APO addresses and to PO Boxes.

PROCESSING TIME
Orders are usually confirmed, packaged and dispatched within 2-5 business days after the order is placed. International shipments are subject to customs clearance procedures, which can cause delays beyond the original delivery estimates. Shipping, duties and taxes, when applicable, are nonrefundable. We do not ship to APO/FPO addresses, or to a PO Boxes.

Alessandro Vasini will only deliver packages to the address that was requested when your order was placed. We do not re-route any packages and does not offer location pickup service.

 

PRE ORDERS

For selected group(s) of styles on www.alessandrovasini.com, that are not immediately available but coming very soon, we may provide customers with the option to place a "Pre-order" for these item(s). When a customer places an Pre-order, Alessandro Vasini will provide an estimated shipping/ availability date, which may be subject to variations but is usually within 3 weeks. Once the item(s) becomes available, we will process and ship your order. At this point, you will receive a shipping notification via email. In the event that the item(s) does not become available at the communicated shipping/ availability date, we will notify you via email. You will be apprised of the order status and given the opportunity to cancel the order, or to agree to a future delivery date.

For U.S. orders consisting of both Pre-Order items and regular items, we will ship the regular item first and then the Pre-Order/ back-order item(s) will be shipped once the item(s) becomes available. For orders consisting of multiple Pre-Order items with different delivery dates, we will ship the items as they become available.

For Canadian orders, we will ship the order once everything arrives in stock and orders will be shipped in accordance with the foregoing or within the thirty (30) days set forth in the Ontario Consumer Protection Act.

 

CHANGING OR CANCELLING AN ORDER

For technical reasons, it is not possible to change your order once it has been shipped. We therefore ask you to please check your shopping bag carefully before finalizing your order. Unfortunately, after receipt of the Shipping Confirmation, you are not able to cancel your order anymore. All items purchased at the Alessandro Vasini Online Store can be returned within 30 days, free of charge. In case you need further support, please contact our Customer Service:

 sales@alessandrovasini.com

 

ORDER TRACKING

Once your order has been processed and shipped, you will receive an email confirmation with your shipping details and the respective tracking number. If you have set-up a personal account with Alessandro Vasini, you will be able to view and track the status of your shipment in My Account. If you are not registered yet, you can still track your orders here but we still suggest to sign up to comfortably track your future orders.